FREQUENTLY ASKED QUESTIONS.

We use a credit system for our classes to accommodate the wide variety of class types we offer.

3 credit classes: pole, aerial, and handstands

2 credit classes: grounded dance, active flexibility, acro

1 credit: open studio, jams, and superhero study group

We have a 24 hour cancellation policy to help our instructors plan for class and to help hold you accountable when it's hard to actually get out the door to take time for yourself. This doesn't apply if you are sick. Please contact us before class start time so we can avoid the late cancellation fee. There is no guarantee of refund if you no show to class, late cancel yourself out of class, or contact us after class has begun.

If you booked with a credit and cancel within the 24 hour period, you will not recover that credit.

If you do not show up to class and do not inform us of your cancellation, you will lose the credits used to book that class.

Note - if you cancel due to weather (unsafe road conditions) or illness, we will waive that penalty and return the credits to your account as long as you contact us via text, phone call, or email.

For our recurring monthly subscriptions, a limited amount of unused credits will roll over. Please check your membership details for the exact number of roll-over credits.

Additionally, to promote accessibility in the space, we keep a log of donated credits. All members are able to donate unused credits at any time or unused guest passes. These credits are reserved for folks experiencing financial barriers to coming to class.

No dance experience is necessary! All of our beginner classes are taught in a supportive environment with lots of instruction and repetition so that everyone can master each move or trick.

No way! We believe that dance is for every body. We strive to make our classes accessible and consistently offer modifications and progressions to movements as needed.

There is no weight limit! We use professional-grade equipment that is regularly inspected and maintained, and are committed to staff training to ensure our classes are accessible to clients no matter their size, fitness level, or abilities.

Yes, all of our classes at MMC are co-ed. We welcome everyone into our space who has a genuine desire to move and dance!

MMC offers dance and movement classes for adults 18+ and emancipated minors only.

While you are welcome to attend classes on a walk-in basis, we encourage you to sign up in advance as classes must have a minimum of two participants to run.

You may arrive 15 minutes before the start of class! We will not allow students to join who are more than 10 minutes late to reduce the risk of injury and avoid distraction of fellow students and instructors.

Check-in for classes at the front desk or with your instructor. If the front desk staff is busy, we have a self-check-in kiosk. From the Midwest Movement Collective App, navigate to the “Bookings” tab, then click “check-in” a QR code will appear for you to scan at the desk.

Even though we use a self check-in kiosk, we still love to say hi and hear how you’re doing!

When you check-in, you might be notified of additional waivers or contracts that need to be signed, or that you have a balance on your account that needs to be paid.

We require a 30-day notice to terminate monthly memberships. Requests for termination of membership must be made in writing and submitted to desk@midmovecollective.com. Refunds are not guaranteed.

If the membership is cancelled before the end of the term, any monthly fees paid before cancellation will not be refunded. As well, a termination fee of half the remaining balance will be charged to the card on file.

Our workshops and events are non-refundable and cannot be transferred or combined with any other discounts.

Always bring a water bottle if you can! We do not sell bottled water at the studio, as a commitment to reducing plastic waste and boycotting water bottling companies.

Your dancing shoes! While most classes are taken barefoot, if your class requires footwear of any kind, we ask that you carry your dance shoes in and change into them in the lobby: we don’t wear street shoes in the studios. All shoes worn past the front desk must be cleaned with alcohol spray

Layers! We recommend dressing in layers you can shed as you warm up and get moving. Some classes can benefit from having sleeves, long pants, or socks if the choreography takes you onto the floor.

Yoga mat if you have one! We have plenty to borrow at no extra charge.

Other items we’ve seen folks bring: knee pads (we have some for sale at the studio), personal sweat towel, grip aids for aerial equipment, a phone tripod for recording choreography at the end of class, snacks for between classes.

We have storage cubbies in all of our studios: leave your street shoes in the lobby, and carry your other items into the studio where your class is taking place to store them in a cubby. We encourage you to put electronic devices on silent if they’re in your bag/in the studio with you.

We keep a number of things on-hand for you to use at the studio: yoga mats (including extra long/extra wide mats), yoga props (blocks and straps), small sweat rags/equipment cleaning rags, equipment cleaning spray, and sound systems that are bluetooth capable.

You are welcome to bring your phone into the studio, but we ask that it is set to silent and stored in a cubby during your class. If you are on your phone during class, an instructor may ask you to put it away to refocus on class, for your safety and to ensure the safety and positive experience of others in your class.

It is up to individual instructors whether they allow phone usage in class, including photos and recordings. We ask that regardless of an instructor’s class preferences, that you always ask for permission before taking photos and videos if other clients are present and might be captured in your photo/video. Furthermore, if you plan to post photos or videos online or share them publicly, we insist that you ask for additional permission from classmates. This policy is to ensure that we always prioritize the comfort, privacy, and expectations of others, and guarantee that the studio is safe for all users.

Water is welcome in the entire studio - we ask that you consume snacks and non-water beverages in the lobby or lounge, to avoid accidents and messes. Our studio sells snack options, but not beverages. However, you can refill your water bottle from the fountain in the lobby.

The studio has ample parking right in front of our entrance, in a free lot. If the lot is full, there is street parking on Ionia, directly behind the studio. There is public transportation available along the 52 off Monroe through Ride the Rapid. Grand Rapids also offers a bike and scooter rental system.

All clients and staff members are encouraged to wear a mask if desired. If we are made aware of a COVID case at the studio, we will contact clients who might be affected and encourage them to test themselves before returning to the studio. We have no penalties due to cancellation for illness, so we ask all our students and instructors to stay home if they are sick.